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Refund & Cancellation Policy

Last updated: 15 November 2026

This policy explains how cancelling a MyBillHub plan works and when we give refunds. It's part of our Terms of Service.

The ₹1 trial

The 7-day trial costs ₹1, which also sets up autopay for the plan you chose. The ₹1 isn't refunded. If you don't want to continue, turn off autopay before the trial ends and you won't be charged anything more.

Cancelling a plan

  • Turn off autopay any time in Settings → Plans & billing (in the app or on the web). You can also cancel the mandate from your UPI app or bank.
  • No further charges are made after you cancel.
  • Your plan stays active until the end of the period you've already paid for, then the business moves to the Free plan.
  • Your records stay safe on the Free plan, nothing is deleted when a plan ends.

Refunds

Charges for a billing period that has started aren't refunded, including when you cancel part-way through a month or year. We do refund in full:

  • Duplicate charges, if you were charged twice for the same period.
  • Failed but debited payments, if money left your account but the plan wasn't activated.
  • Charges after cancelling, if you were charged after autopay was turned off.

Approved refunds go back to the original payment method within 5-7 working days. Your bank may take a little longer to show it.

How to ask for a refund

Email contact@mybillhub.in from your account's email address with the date, the amount and the Razorpay payment ID (it's on the receipt Razorpay emails you). We reply within 2 working days.